IT Field Support Technician

Company: Global Medical Response
Location: Phoenix
Posted on: April 19, 2024

Job Description:

IT Field Support TechnicianPhoenix, AZAnnual Compensation: $60,000 - $70,000 DOE Why Choose GMR? (GMR) and its family of solutions are dedicated to delivering compassionate, quality medical care, primarily in the areas of emergency and patient relocation services. Here you'll embark in meaningful work that will make an impact on you and the customers we service. View our employees' stories on how we provide care to the world at Overview As the IT Field Support Technician you are responsible for consulting with business leaders within their assigned operating division to plan, design, install, configure and maintain technology solutions that support the local business needs. Serves as the sole local "go to" person for all technology needs and is available to key business leaders and users on a 24 hour/day 7 day/week basis to support mission critical systems. Independently uses system analytical techniques and procedures, including consulting with users, to determine all aspects of system functional specifications.Summary / Responsibilities:

• Provides tier-two support for deployed technology in their area.
• Monitors and optimizes system performance, ensuring data integrity.
• Develops and maintains an OS hardware/software configuration database.
• Administers system security, including access, virus, and patch management.
• Implements software upgrades and enhancements, including firmware revisions.
• Responds to technical assistance requests, including on-call for emergencies.
• Coordinates end user training and collaborates with GMR IT and field staff.
• Installs/configures desktops, laptops, printers, phones at corporate and remote centers.
• Troubleshoots and resolves desktop/laptop issues and application software problems.
• Manages documentation, asset inventories, and cabling connections.
• Coordinates vendor support, maintenance, repairs, and participates in key committees.
• Conducts routine audits to ensure compliance with IT standards and policies. Qualifications: Education & Industry Experience
  • MS Windows system administration experience preferred
  • 4 Year Degree in computer science or related field, or equivalent experience required
  • CSE, MPC, and A+ Certification preferred
  • Customer service skills requiredThe application window for this position is anticipated to close on April 30, 2024. Learn how our are at the core of our services and vital to how we approach care and check out our comprehensive benefit options at .#LI-AM1
    EEO Statement
    
    Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing for individuals with a disability. Check out our careers site to learn more about our comprehensive benefit options, which include medical, vision, dental, 401k, disability, FSA, HSA, EAP, vacation and paid time off.

Keywords: Global Medical Response, Sun City , IT Field Support Technician, Professions , Phoenix, Arizona