Technician
Company: APPLIED MATERIALS
Location: Sun City
Posted on: June 18, 2022
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Job Description:
Description
Manages professional employees (jobs that typically fall on the B/E
band) and/or supervisors. Is accountable for the performance and
results of a team within own job family. Adapts business unit,
department, site or sub-function plans and priorities to address
resource and operational challenges. Decisions are guided by
policies, procedures and business unit, department or sub-function
plan; receives guidance from manager. Provides technical guidance
to employees, colleagues and/or customers.
Key Responsibilities
Forecasts financial, manpower, and operational requirements for key
businesses (start up, warranty, service agreements, paid service).
Identifies and pursues service agreement business in conjunction
with marketing and sales.
Manages start ups in terms of time and cost requirements. Manages
local inventories and RMA procedure. Maintains DSO according to
goal. Manages systems start up and warranty cost under reserve.
Ensures customer satisfaction with Company service and system
performance.
Interviews, hires, and trains customer engineers as necessary to
support regional business.
Ensures employee satisfaction through:
- communication of business progress and all related action.
- setting goals and controlling achievements.
- establishing training and career development plans.
Ensures the appropriate safety practices among customer engineers.
Develop CE skills. Spots and develops managerial/other specialist
talent. Ensures employee satisfaction through:
Escalates system downs according to valid escalation procedure, to
ensure earliest possible return to service. Reports in a timely and
accurate manner as required.
Achieves guaranteed up time and other parameters as sold to
customers.
Promotes quality improvement processes to:
- reduce cycle time
- drive continuous improvement of technical performance
- empower the work force
Functional Knowledge
Demonstrates in-depth understanding of concepts, theories and
principles in own job family and basic knowledge of other related
job families
Business Expertise
Applies understanding of the industry and how own area contributes
to the achievement of objectives
Leadership
Manages a generally homogeneous team; adapts plans and priorities
to meet service and/or operational challenges
Problem Solving
Identifies and resolves technical, operational and organizational
problems
Impact
Impacts the level of service and the team's ability to meet
quality, volume, and timeliness objectives
Guided by policies and resource requirements within business unit,
department or sub-function
Interpersonal Skills
Guides, influences and persuades others internally in related areas
or externally
Position requires understanding of Applied Materials global
Standards of Business Conduct and compliance with these standards
at all times. This includes demonstrating the highest level of
ethical conduct reflecting Applied Materials' core values.
Qualifications
Education
Bachelor's Degree
7 - 10 Years of Experience
Qualifications
Education: Bachelor's Degree
Skills
Certifications:
Languages:
Years of Experience: 7 - 10 Years
Work Experience:
Additional Information
Travel: Yes, 10% of the Time
Relocation Eligible: Yes
Applied Materials is an Equal Opportunity Employer committed to
diversity in the workplace. All qualified applicants will receive
consideration for employment without regard to race, color,
national origin, citizenship, ancestry, religion, creed, sex,
sexual orientation, gender identity, age, disability, veteran or
military status, or any other basis prohibited by law.
Keywords: APPLIED MATERIALS, Sun City , Technician, Professions , Sun City, Arizona
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