PillPack - Licensed Pharmacy Technician (Phoenix)

Company: PillPack
Location: Sun City
Posted on: September 9, 2020

Job Description:

Job Description: PillPack is a pharmacy that makes it simple to take the right medications at the right time. We combine convenient packaging, modern technology, and personalized service to create a system that enables people to take the right medications every day, this means they can spend less time dealing with error-prone pill boxes or manual solutions and more time doing the things they enjoy. We thrive on friendly and creative team energy, aiming for an environment that is both productive and comfortable. We value team building where everyone is working hard to make a huge impact on the company together. We want someone who loves coming to work every day, and most importantly, cares deeply about their team and adding value. As a LicensedPharmacy Technician, you will play a critical role in assisting PillPack customers by aiding in the refill and denial process of prescriptions. Successful candidates will be required to pass a pre-employment drug test. Employees will be on-site for training during their 1st two weeks. Upon completion of training, all new colleagues will work from home. In order to do so, you will be required to have access to a reliable broadband internet connection, either through DSL, cable, or fiber-to- home (FiOS or Fiber Optic) with a minimum internet speed requirement of 10 mbps download and 5 mbps upload contracted speed, ability to connect to the PillPack network via a hardwired internet connection, not via WIFI, a separate room or part of a room for your home work area that is private and free of distractions (i.e. barking dogs, television noise, music, children, etc.) and is able to devote full attention to the PillPack customer during work hours. Note that while WFH is currently approved, it is subject to change in accordance with any regulatory requirements. Key Job Responsibilities: * Deliver quality customer service to patients, responding to inquiries, questions, or requests, and keeping them informed on the status of their prescription refills in upcoming shipments * Communicate with patients by telephone and take refill requests from patients. * Transfer calls from providers to the pharmacist when necessary * Send fax refill and transfer requests to prescribers and pharmacies * Ensure compliance with all company procedures, federal/state laws, rules and regulations * Verify that prescription information is complete and accurate * Collaborate with other members of the pharmacy team to maintain customer satisfaction * Increasing knowledge and understanding of commonly prescribed medications and their uses. * Determining a prescription validity based on necessary requirements. Basic Qualifications: * High school or equivalent diploma * Arizona State Board of Pharmacy License in good standing (This includes Pharmacy Technician, Trainee, and Assistant Licenses) * 6+ months of customer service experience * 6+ months of experience working with computer and web based tools * Experience navigating and troubleshooting the internet * Experience multi-tasking with phone and computer skills * Experience recognizing and identifying patient medications Preferred Qualifications: * National Pharmacy Technician Certification (PTCB or NHA) * 1+ year of phone or email customer service experience * Excellent communication skills (spoken and written) * Demonstrated ability to work as an effective team member * Strong organization skills and attention to detail * Experience working under pressure in a fast-paced work environment while consistently meeting standards for productivity and quality Salary: * Pharmacy Technician Trainee $15.00/hr Shifts: * Monday - Friday 8:30a-5:00p Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit

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