Application Support

Company: Collabera
Location: Chandler
Posted on: May 11, 2025

Job Description:

Job Title: Application Production Support Engineer

If your skills, experience, and qualifications match those in this job overview, do not delay your application.
Location: Addison, TX or Hopewell, NJ or Chandler, AZ (Hybrid)
Job Type: Contract (12-18 months)
Pay Range: $20/hr
Start Date: ASAP
Interview Process: One virtual interview (camera on) with technical questions and scenarios

Position Overview:
We are seeking a skilled Application Production Support Engineer to join a dynamic team responsible for supporting a real-time payment platform within a high-availability, fast-paced environment. The ideal candidate will bring strong technical expertise, problem-solving skills, and a proactive approach to managing and resolving incidents in critical production systems.

Responsibilities:

Provide daily production support for real-time global payment applications and associated platforms
Troubleshoot and resolve application and infrastructure issues, participating in incident bridges as necessary
Perform in-depth technical analysis, root cause investigation, and resolution documentation
Ensure seamless operations by maintaining and updating runbooks, contingency plans, and support documentation
Collaborate with internal technology and business teams to resolve incidents and support application releases
Respond to audit, risk, and compliance-related requests and ensure adherence to governance standards
Contribute to process improvements by identifying opportunities for automation, monitoring enhancements, and operational efficiencies
Support application deployments, failover procedures, and patching activities
Communicate incident status and resolution steps clearly and confidently to stakeholders during bridge calls

Required Qualifications:

5+ years of professional experience in a production support or technical operations role
Proficiency in Unix/Linux operating systems and scripting
Strong SQL skills for data analysis and issue resolution
Experience working with monitoring tools (preferably Splunk)
Solid understanding of incident management, release management, and change control processes
Demonstrated problem-solving, conflict resolution, and analytical thinking in high-pressure environments
Experience supporting applications in a regulated, high-availability industry (e.g., finance, payments, healthcare)

Preferred Qualifications:

Experience in real-time payment systems, including associated workflows and security protocols
Prior experience working in financial institutions or with payment platforms
Familiarity with enterprise-grade monitoring and automation tools

Keywords: Collabera, Sun City , Application Support, Other , Chandler, Arizona