Fraud Investigator I (Fraud Detection)
Company: USAA
Location: Phoenix
Posted on: May 3, 2024
Job Description:
Why USAA?Let's do something that really matters.
At USAA, we have an important mission: facilitating the financial
security of millions of U.S. military members and their families.
Not all of our employees served in our nation's military, but we
all share in the mission to give back to those who did. We're
working as one to build a great experience and make a real impact
for our members.
We believe in our core values of honesty, integrity, loyalty and
service. They're what guides everything we do - from how we treat
our members to how we treat each other. Come be a part of what
makes us so special!The OpportunityThe OpportunityConducts internal
or external fraud investigations and files regulatory reports
according to legal requirements while ensuring adherence to all
applicable deadlines. Completes interviews with internal and
external parties. Performs mitigation and remediation activities
while utilizing multiple applications and platforms in support of
fraud operation activities to alleviate any potential negative
impact to members and/or the organization.We offer a flexible work
environment that requires an individual to be in the office 4 days
per week. This position can be based in one of the following
locations: Phoenix, AZ, San Antonio or Plano, TX or Tampa,
FL.Relocation assistance is not available for this position. -What
you'll do:
- Manages and conducts fraud investigations with a higher level
of complexity of suspected or known criminal activity involving
multiple bank or investment products, payment types, and fraud
categories.
- Reviews monetary and non-monetary fraud transaction to detect
fraudulent patterns and trends in support of the investigative
process.
- Performs thorough analysis of evidence; assesses veracity of
information compiled, to include documentary materials and results
of interviews, to develop investigative conclusions.
- Utilizes advanced knowledge of the Bank Secrecy Act, USA
Patriot Act, applicable laws and regulations, company policies, and
best practices in the investigative field to organize investigative
results.
- Prepares cases for criminal prosecution and presents evidence
to appropriate law enforcement agencies for prosecution.
- Provides testimony to the grand jury and trial courts and file
regulatory reports as necessary.
- Participates, in task groups and committees for the purpose of
reviewing and improving policies, procedures, and processes or
providing subject matter expertise.
- Utilizes deep product and system knowledge within USAA's Bank
to conduct investigations.
- Identifies and resolves issues; identifies appropriate issues
for escalation such as fraudulent trends, vulnerabilities causing
increased fraudulent activity and/or larger than normal
losses.
- Serves as a liaison with law enforcement agencies and other
institutions to ensure USAA is informed of all relevant potential
risks.
- Ensures risks associated with business activities are
effectively identified, measured, monitored, and controlled in
accordance with risk and compliance policies and procedures.What
you have:
- Bachelor's Degree; OR 4 years of related financial services or
federal, state, local, or military law enforcement investigations
experience (in addition to the minimum years of experience
required) may be substituted in lieu of degree.
- 4 years of experience in financial services or financial crimes
experience to include 2 years of federal/local/state/military law
enforcement investigations.
- Advanced knowledge of the Bank Secrecy Act, USA Patriot Act,
and other applicable laws and regulations.
- Advanced knowledge of Microsoft Office.
- Strong oral and written communication skills.
- Demonstrated experience analyzing and interpreting data to
identify trends and patterns.What sets you apart:
- 3+ years of fraud/compliance experience.
- Knowledge of fraud scams/typologies.
- Prior financial crimes (fraud) investigation experience in a
financial institution or government position.
- Demonstrate effective writing through clear, concise, and
persuasive narrative creation that documents complex fraud
investigations.
- Experience reviewing, analyzing, and making recommendations on
investigations, while identifying enhancements to ensure cases meet
or exceed closure and quality metrics.
- US military experience through military service or a military
spouse/domestic partner.The above description reflects the details
considered necessary to describe the principal functions of the job
and should not be construed as a detailed description of all the
work requirements that may be performed in the job.What we
offer:Compensation: USAA has an effective process for assessing
market data and establishing ranges to ensure we remain
competitive. You are paid within the salary range based on your
experience and market data of the position. The actual salary for
this role may vary by location. The salary range for this position
is: $67,220 - $128,480.Employees may be eligible for pay incentives
based on overall corporate and individual performance and at the
discretion of the USAA Board of Directors.Benefits: At USAA our
employees enjoy best-in-class benefits to support their physical,
financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.Relocation assistance is not available for this
position.Applications for this position are accepted on an ongoing
basis, this posting will remain open until the position is filled.
Thus, interested candidates are encouraged to apply the same day
they view this posting. -USAA is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability, or status as a
protected veteran.
Keywords: USAA, Sun City , Fraud Investigator I (Fraud Detection), Other , Phoenix, Arizona
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