Customer Care Specialist
Company: Shamrock Foods Company
Location: Phoenix
Posted on: April 19, 2024
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Job Description:
As a Customer Care Specialist, you will be a member of a team
that provides Best in Class customer service in the Food Service
industry. You will actively engage with our customers to ensure
their needs are met and that their experience exceeds expectations.
You will be a problem resolution expert that will partner with
other cross-functional departments within the company to fulfill
customer orders.Essential Duties:Research, respond and resolve
customer delivery issues or off day requests.Receive, research and
process customer credits.Research various systems to answer
internal/external customers regarding status of their delivery and
proactive late delivery communication. Level II support and
additional level of details due to complex inquiries that cannot be
resolved by Level I.Research and respond to unassigned
leads.Receive, research, and respond to inbound phone inquiries,
email inquiries (cases) and update SMS inquiries from
internal/external customers to assist them in problem resolution
and next steps as applicable.Backup on order entry and order
management as needed received from internal/external customers
direct by phone, email, or SMS.Case management in Salesforce to
research, respond and close internal/external customer
inquiries.Research and respond to documents requests including
invoices and other miscellaneous requests.Rotation of duties can
vary daily/weekly, to include email communications, Inbox
Management, internal and/or external customer transactions and
requests.Other duties may be assigned.Qualifications:Highschool
diploma or General education degree (GED)1+ year relevant
experience in a prior company performing similar dutiesMust have
excellent written and verbal communication skills.Proficient in
Microsoft Office suite; Word, Excel, PowerPoint, and
Outlook.Salesforce or Customer Relationship Management (CRM)
software experience preferred.Must be flexible and willing to work
the demands of the department which are subject to weekends, and
holidays.Corporate SummaryAt Shamrock Foods Company, people come
first
our associates, our customers, and the families we serve across the
nation. A privately-held, family-owned and -operated Forbes 500
company, Shamrock is an innovator in the food industry and has been
since being founded in Arizona in 1922.Our MissionAt Shamrock Foods
Company, we live by our founding family s motto to
treat associates like family and customers like friends. Why work
for us?Benefits are a major part of your overall compensation, and
we believe offering them at an affordable cost is not only the
right thing to do, but it helps keep you and your family healthy.
That s why Shamrock Foods pays for the majority of your health
insurance, allowing you to take home more of your paycheck. And it
doesn t stop there - our associates also enjoy additional benefits
such as 401(k) Savings Plan, Profit Sharing, Paid Time Off, as well
as our incredible growth opportunities, continued education and
wellness programs.Equal Opportunity EmployerAt Shamrock Foods Co
all qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin,
disability, veteran status, sexual orientation, gender identity or
any other basis protected by applicable law.Equal Opportunity
Employer/Protected Veterans/Individuals with DisabilitiesThe
contractor will not discharge or in any other manner discriminate
against employees or applicants because they have inquired about,
discussed, or disclosed their own pay or the pay of another
employee or applicant. However, employees who have access to the
compensation information of other employees or applicants as a part
of their essential job functions cannot disclose the pay of other
employees or applicants to individuals who do not otherwise have
access to compensation information, unless the disclosure is (a) in
response to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor s legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: Shamrock Foods Company, Sun City , Customer Care Specialist, Other , Phoenix, Arizona
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