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Accessibility Advisor Lead

Company: usaa
Location: Sun City
Posted on: September 23, 2022

Job Description:

Purpose of JobAbout USAAUSAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.USAA is seeking a Lead Accessibility Advisor in the Member Interaction workspace with expertise in Digital Accessibility or Contact Center. This role is a hybrid position at our San Antonio Corporate office or regional offices in Tampa, Colorado Springs, Phoenix, Charlotte, Plano or remote work is available for candidates who do not live in a location where USAA has a physical office.Applies knowledge of accommodating individuals with disabilities in establishing internal standards, policies and procedures as they relate to a particular domain (digital, documents, facilities, MSR service). Provides guidance on best practices and innovative solutions to meet accessibility standards. Collaborates with stakeholders to identify and prioritize operational risks, develop mitigation strategies and implement process controls. Gathers and monitors data to evaluate and demonstrate the effectiveness of the accessibility program. Serves as an ambassador and advocates the importance of accessibility and its impact to members and the association. Participates in project planning and execution to ensure accessibility objectives are fulfilled.Job RequirementsPrimary Responsibilities:Identifies and manages existing and emerging risks that stem from business activities and the job role.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.Follows written risk and compliance policies, standards, and procedures for business activities.Leads large scale business initiatives; applying knowledge of team dynamics to promote a collaborate work environment and achieve objectives.Leverages business knowledge (products, processes, etc) and expert subject matter knowledge to direct analyses, synthesize and/or interpret large quantities of information to recommend solutions and influence business decisions.Develops a compelling rationale in support of the final recommendation(s); prepares and delivers the message to team and all levels of management.Maintains an expert-level knowledge of the competitive landscape and applies that knowledge to identify and understand current and future business challenges; makes recommendations to address competitive challenges.Contributes to or fosters innovative thinking in identifying future needs and opportunities.Develops and delivers all types of messages in the normal execution of day-to-day responsibilities and professionally responds to results Promotes a calming influence in others.Communicates to educate and influence; and may advise senior management on issues and negotiate solutions.Anticipates and handles critical situations and removes obstacles.Acts as a role model; serves as a mentor to less experienced peers and team members to achieve business results.Minimum Requirements: Bachelor's degree in a Business, Computer Science, Computer Human Interaction, Architecture/Engineering Design; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.8 or more years of operational experience in a digital, document, building/construction, or customer service environment with knowledge of accommodating individuals with disabilities.Preferred Experience:Strong understanding of the Americans with Disabilities Act (ADA)'s requirements for reasonable accommodations and effective communicationPossess a foundational understanding of global digital accessibility regulations (Web Content Accessibility Guidelines (WCAG), Section 508, EN 301 439, PDF/UA standard) and accessibility/disability personasAbility to effectively assess customer's Accessibility needs while consulting, building solutions, and developing processesExperience developing, implementing, and monitoring a risk-based governance program to assure compliance with federal, state, agency, legal, regulatory requirements, and internal policy adherence -Experience assessing the adequacy of Accessibility policies, procedures, and processes (includes compliance and operational controls within a large complex organization)Experience dealing with Accessibility feedback and providing appropriate remediation actionsThe above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.Compensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $106,800 - 192,300Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors.*Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours.Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.To see details on our outstanding benefits, visit USAA Total Rewards.Relocation assistance is not available for this position.

Keywords: usaa, Sun City , Accessibility Advisor Lead, Other , Sun City, Arizona

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