Injury Adjuster
Company: USAA
Location: Sun City
Posted on: August 1, 2022
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Job Description:
Purpose of JobLet's do something that really matters. We have an
important mission: serving the members of the military community
and their families. It's both a chance to say thank you and the
opportunity to put your talents to work in a significant way. To do
it right, we need the right people. We're looking for those who
share our values of honesty, integrity, loyalty and service.
Because what we do is just as important as how we do it. Come be a
part of what makes us so special! Military Veterans and Spouses are
highly encouraged to apply! We have multiple desk based positions
available for onsite or hybrid (as defined of at least three days
in the office, or based on business needs) or remote work
situations. Preferred candidates are expected to live within a
commutable distance of one of our offices in San Antonio, TX,
Phoenix, AZ, Tampa, FL, Chesapeake, VA, or Colorado Springs, CO.Job
RequirementsAs an Injury Adjuster, you will work within defined
guidelines and framework, responsible to adjust non-attorney
involved soft tissue bodily injury or auto PIP/MP medical claims to
include confirming coverage, determining liability, investigating,
evaluating, negotiating, defending, and settling claims in
compliance with state laws and regulations. Accountable for
delivering a concierge level of best in class member service
through setting appropriate expectations, proactive communications,
advice, and compassion.Primary Responsibilities:Identifies and
handles existing and emerging risks that stem from business
activities and the job role.Ensures risks associated with business
activities are effectively identified, measured, monitored, and
controlled.Follows written risk and compliance policies, standards,
and procedures for business activities.Adjusts non-attorney
involved soft tissue bodily injury claims, as well as all auto
physical damage associated with those claims.Adjusts soft tissue,
moderately complex and complex 1st party PIP/MP medical
claims.Identifies, confirms, and makes coverage decisions on soft
tissue claims.Investigates loss details, determines legal
liability, evaluates, negotiates, and arrives at claim settlement
within appropriate authority guidelines.Clearly documents thought
process, investigation, evaluation, negotiation, and settlement
decisions.Provides advice and sets expectations into next steps to
members.Collaborates and supports team members to resolve issues
and identify appropriate matters for escalation.Partners and/or
directs vendors and internal business partners to facilitate timely
claims resolution.Supports workload surges and/or Catastrophe
Operations as needed.Minimum Experience:High School Diploma or
General Equivalency Diploma1 year of auto liability adjusting
experienceWorking knowledge and understanding of the auto claims
contract as well as application of case and state laws and
regulationsAcquisition and maintenance of insurance adjuster
license within 90 days and designated number of attemptsPreferred
Experience:Military Experience or AffiliationOngoing Professional
Development with a focus on Insurance2+ years Auto
Liability/Casualty adjusting experience to include complex/multi
vehicle liabilityBachelors' Degree or higher.1yr Medical experience
to include coding and billing or EMTWork from home member contact
employees must have access to minimum broadband internet connection
standards as defined by CTDO. Current requirements are as
follows:This is not a mobile position and will require a desktop
computer set up (provided) and hard-wired via an ethernet cord
directly into your router (no Wi-Fi).Bandwidth must have minimum
capability of consistent speeds of 25 Mbps download and 5 Mbps
upload.Wireless and Satellite coverage is currently not
approved.Must be able to provide workspace at home that is safe,
suitable for work, and provide a distraction free environment from
background noises that may distract a member or internal USAA
customer.In some roles you will be expected to use a webcam for
training, please be prepared every day to turn on your webcam USAA
provides.The above description reflects the details considered
necessary to describe the principal functions of the job and should
not be construed as a detailed description of all the work
requirements that may be performed in the job.Compensation: USAA
has an effective process for assessing market data and establishing
ranges to ensure we remain competitive. You are paid within the
salary range based on your experience and market position. The
salary range for this position is: $46,000 - $82,900. Employees may
be eligible for pay incentives based on overall corporate and
individual performance or at the discretion of the USAA Board of
Directors.Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.Shift
premium will be addressed on an individual-basis for applicable
roles that are consistently scheduled for non-core hours.Benefits:
At USAA our employees enjoy best-in-class benefits to support their
physical, financial, and emotional wellness. These benefits include
comprehensive medical, dental and vision plans, 401(k), pension,
life insurance, parental benefits, adoption assistance, paid time
off program with paid holidays plus 16 paid volunteer hours, and
various wellness programs. Additionally, our career path planning
and continuing education assists employees with their professional
goals.Please click on the link below for more details.USAA Total
RewardsRelocation assistance is not available for this
position.
Keywords: USAA, Sun City , Injury Adjuster, Other , Sun City, Arizona
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