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Centralized Supervisor Lead - Life Company

Company: USAA
Location: Sun City
Posted on: May 7, 2022

Job Description:

Purpose of JobWe are currently seeking a dedicated Centralized Supervisor Lead for the Life Company. This position is open to the San Antonio, Colorado Springs, Phoenix, Plano or Tampa Campuses working a Hybrid scheduleResponsible for matters related to regulatory and compliance supervisory activities. Acts as a delegate for First Line of Defense (FLoD) member contact Managers/Leaders within the USAA Life Insurance Company and supervises product (life, health, and annuities) recommendation for our members to determine compliance with regulatory rules and internal business requirements. Acts in a leadership role within the Centralized Supervision Team and impacts supervision results as a delegate of Registered Principals within Life.Job RequirementsPrimary Responsibilities:

  • Identifies and manages existing and emerging risks that stem from business activities and the job role.
  • Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled.
  • Follows written risk and compliance policies, standards, and procedures for business activities.
  • Leads tactical and strategic planning efforts and assists with Business Process Management (BPM) efforts including engaging internal business partners (Legal, Compliance, BCM) to create a stronger more efficient supervisory system.
  • Maintains deep institutional knowledge in various areas including, but not limited to, business advice model, Product Management, and Operations. May be the Life/Health/Annuity supervisory SME/POC assigned to field questions from various matrixed stakeholders such as Experience Owners, Compliance, Legal, front-line leaders, Product Management, etc.
  • Acts in a leadership role within the Centralized Supervision Team and as a delegate for First Line of Defense (FLoD) member contact Managers/ Leaders within the USAA Life Insurance Company.
  • Serves as a subject matter expert and applies a holistic understanding of regulatory compliance to influence business strategies and solutions.
  • Provides expert knowledge to solve complex issues across multiple systems, functions, and processes.
  • Provides guidance to team members and front-line leaders on related matters by exhibiting a high level of engagement within Business Risk and Control Management and Life business segments.
  • Conducts suitability reviews of insurance products including life, health, and annuities recommendations and transactions within agreed-upon SLOs and with a high degree of efficiency and effectiveness.
  • Identifies risk and compliance trends and concerns via various methods including individual supervisory activities and analyzing business and team data and provides to leadership and affected internal partners such as business segments, Compliance, Legal, Risk Management, Operations and Product Management. Submits pre-issues when appropriate.
  • Engages internal business partners (Legal, Compliance, BCM) to gain clarity on rules and regulation, severity of issues, and action plans.
  • Maintains a strong working relationship with business segment management and other internal partners and can effectively work towards process improvements and issue resolution while simultaneously providing healthy challenge and exercising independence.
  • Advises Senior Management on the status of the control environment related to risk identification and control weaknesses.
  • Identifies critical areas to monitor and escalates issues and findings to appropriate stakeholders.
  • Leads team members and integral partners on regulatory related matters.
  • Creates complex and strategic action plans to contribute to the creation of a strong control environment to mitigate risk.
  • Participates and leads Business Process Management (BPM) work including but not limited, RCSA, PRCI, and the creation of Controls and Tests associated with underling processes.Minimum Requirements:Minimum Education:
    • Bachelor's degree OR 4 years of related experience (in addition to the minimum years of experience required Total of 12 years) may be substituted in lieu of degree.Minimum Experience:
      • 8 years of experience in a risk management or compliance function within the Financial Services industry.
      • Experience as a FINRA registered representative or life insurance agent.
      • Life/Health licensing (Group1) required based on the specific discipline being performed.
      • Technical expertise in regulatory rules in the areas of supervision conducted by CST to include areas such as Broker-Dealer, Life, Health Solutions, Investment Advisory, etc.
      • Extensive product, process, and regulatory knowledge.
      • Knowledge of regulatory requirements (NAIC, State, and/or FINRA).Preferred Experience:
        • Current or previous work experience with Life, Health, or Retirement Income Teams with strong product knowledge
        • Current or prior Direct Management experience coaching MSRs (Member Service Representatives) in financial industry
        • Intermediate experience with metric stream issue documentation and control documentation and execution
        • FINRA Series 7 and 9/10 (or 24 preferred)
        • Strong knowledge of using and building excel reporting and utilization of tableau reporting to identify trendsCompensation:USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market position. The salary range for this position is: $97,200 - $175,000.Employees may be eligible for pay incentives based on overall corporate and individual performance or at the discretion of the USAA Board of Directors. *Geographical Differential: Geographic pay differential is additional pay provided to eligible employees working in locations where market pay levels are above the national average.Shift premium will be addressed on an individual basis for applicable roles that are consistently scheduled for non-core hours. Benefits:At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals. Please click on the link below for more details.USAA Total RewardsRelocation assistance is NOT available for this position.

Keywords: USAA, Sun City , Centralized Supervisor Lead - Life Company, Other , Sun City, Arizona

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