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Sr Associate Relations Specialist

Location: Sun City
Posted on: May 6, 2022

Job Description:

At Edward Jones, we help clients achieve their serious, long-term financial goals by understanding their needs and implementing tailored solutions. To ensure a personal client experience, we have located our 15,000 branch offices where our more than 7 million clients live and work. In a typical branch office, a financial advisor meets with clients and receives branch office support, so they can focus on building deep relationships with clients. Headquarters associates in St. Louis, Tempe and Mississauga provide support and expertise to help U.S. and Canada branch teams deliver an ideal client experience. We continue to grow to meet the needs of long-term individual investors. Edward Jones is seeking a new team member to be responsible for associate relations functional support serving branch associates, who is service driven and has the ability for some limited travel. This position will mainly provide coverage for our West Coast time zones. ---Work in partnership with leaders and associates to diagnose and resolve a variety of complex issues involving team dynamics in the workplace, ensuring that all employment laws and policies are adhered to and while maintaining firm culture. ---Conduct confidential investigations into complex and sensitive allegations of misconduct regarding employment law and firm policy violations in a thorough, diligent and unbiased manner to protect the interests of the firm and its associates. ---Lead the resolution of various associate relations issues to include determination of disciplinary actions. ---Provide coaching and counseling to leaders on the delivery of performance feedback and, at times, provide that feedback directly. ---Prepare documentation of associate situations in a legally appropriate manner. ---Work with associates to provide support and assistance during times of personal challenge. ---Develop and implement HR programs and activities designed to improve overall morale, job satisfaction, and safety of associates. Functional Skills: ---The ability to speak and write in a clear, concise and impartial manner when: ---Interviewing associates and witnesses to gather facts regarding a case ---Conducting complex presentations during HR investigations ---Communicating disciplinary action to associates ---Participating in unemployment hearings ---Responding to inquiries from internal and external legal counsel. ---Strong critical thinking skills to problem-solve complicated employment issues. ---The ability to interpret and enforce firm policies and employment laws. ---The skills necessary to navigate the firm's computer systems. Additional Considerations: This position is advanced by an in depth knowledge of employment law. It further benefits from a working knowledge of the products and services offered by Edward Jones and an understanding of the firm's structure including the Edward Jones branch model, an understanding of how each of the firm's home office divisions support our branches in serving our clients, and an understanding of the firm's compliance policies. BS/BA or MS/MBA with Human Resources emphasis or equivalent HR experience preferred. ---PHR/SPHR certification required after hire. ---5 years' experience in an increasingly responsible leadership or HR position (with at least 2 years directly involved in associate relations). 2021 FORTUNE 100 Best Companies to Work For-- By Great Place to Work-- and FORTUNE Magazine --- Edward Jones was named No. 20 on the list. From FORTUNE --2021 FORTUNE Media IP Limited. All rights reserved. Used under license. FORTUNE and FORTUNE 100 Best Companies to Work For are registered trademarks of Fortune Media IP Limited and are used under license. FORTUNE and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Edward Jones Investments. 2021 Corporate Equality Index --- Edward Jones joins the ranks of 767 major U.S. businesses that received top marks in the Foundation---s 19th annual scorecard on LGBTQ workplace equality. From The Human Rights Campaign. All Rights Reserved 2021 Training Top 100 list - Edward Jones ranked No. 19, up six spots from last year in its 21st consecutive year on this prestigious list. J.D. Power, 2021 --- Edward Jones has ranked "highest in Employee Advisor Satisfaction among Financial Investment Firms" in the J.D. Power 2021 U.S. Financial Advisor Satisfaction Study. Edward Jones received the highest score among employee advisors in the J.D. Power 2007,2008, 2010, 2012-2015, 2017-2021 Financial Advisor Satisfaction Studies of employee advisors--- satisfaction among those who are employed by an investment services firm. Visit for more information. Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law. At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate: Salary: $66379 - $109459 Category: Headquarters

Keywords: EDWARD JONES, Sun City , Sr Associate Relations Specialist, Other , Sun City, Arizona

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