THIS POSITION IS WORK FROM HOME UNTIL AT LEAST SEPTEMBER 2021Do
you have a passion for providing exceptional customer service? Are
you seeking an opportunity where you can make an impact, grow your
career and be a part of an amazing organization?Our growing
business is looking for a skilled problem solver to join our team
as a Customer Service Representative. We need an enthusiastic
individual who can listen to customer issues and then offer
solutions to each problem. The successful candidate for this role
will have a strong command of the company's customer service
policies, and be well-trained in product knowledge that can be
critical for offering quick and accurate assistance to
If our company values resonate with you, then we encourage you
to apply at realtor. com !
People are our foundation Build, reconstruct, build better We
We are currently hiring FULL-TIME Customer Care Representative
(CCR) professionals for our inbound call center! Successful
candidates will possess strong skills in providing world-class
customer service at all times. Strong interpersonal skills, being a
self starter and an ability to quickly adapt to change are required
in this fast paced high volume inbound customer service center. Let
your customer service skills shine as you deliver exceptional
service to our customers who are professionals in the real estate
industry. While supporting our customers, you will provide prompt,
efficient handling of customer inquiries, such as offering insight
into our company products, troubleshooting software issues, and
addressing billing and general inquiries.
Duties and Responsibilities:
Answers incoming customer calls regarding billing issues,
product problems, service questions and general customer inquiries
Responsible for maintaining a high level of professionalism with
customers and working to establish a positive rapport with every
caller Update customer information in the customer service
database, Salesforce with detailed notation of each call Work with
the management team to stay updated on product knowledge and be
informed of any changes in company policies Impact the company's
bottom line by problem solving and turning frustrated customers
into repeat customers Utilizing effective communication and
problem-solving skills via inbound phone to handle l customer
inquiries - we believe in providing one-call resolution! Meeting or
exceeding company expectations around productivity and service
quality goals Adhering to all attendance and punctuality guidelines
Other duties and responsibilities as needed
Education, Skills and Experience:
Minimum two years of customer service experience preferred,
ideally in a call center environment Must be willing to work in a
heavy phone-based environment Experience with performing outbound
calls is a plus Must be able to to type, talk and navigate systems
simultaneously Typing words per minute - minimum expectation 35-40
WPM Ability to multi task and adapt to changing business needs
Working knowledge and experience with Gmail, Salesforce (or other
CRM platforms), G Suite, MS Office Suite, Instant Messenger and
Chrome Must have understanding of internet navigation and tools
Excellent communication skills, both verbal and written Excellent
track record of attendance Must have High School diploma or
Must be able to attend training Monday through Friday from 8am
to 4:30pm for the first 4 weeks.
Regular working hours will consist of working 40 hours, between
Monday - Saturday, with shifts being scheduled between 6am to
6:15pm. Closed major holidays and Sundays.
Position offers $17.00 hourly base pay + a monthly bonus
incentive of up to $400.00 based on performance metrics.
Competitive benefits such as medical, dental, vision, 401(k),
vacation and holidays.
Vast growth and development opportunities based on merit, past
performance, and leadership potential.
At(r), we believe that everyone deserves a home of their own.
We're a community of nearly 2,000 employees that work hard to
ensure that from the moment someone starts dreaming about a new
home, to the moment they walk in the door and beyond, we're there
to lend a helping hand. Every month, 70 million people trust us
with their journey home by visiting our site and mobile apps, and
we'd love to have you join our team to help.
We've got great offices across Canada and the US and lots of
sweet jobs to choose from, so we're hoping you'll join us on our
journey to make home buying and selling easier, and more rewarding
Let's make a difference, together. For Real.
Diversity is important to us, therefore,is an Equal Opportunity
Employer regardless of age, color, national origin, race, religion,
creed, gender, sex, sexual orientation, gender identity and/or
expression, marital status, status as a disabled veteran and/or
veteran of the Vietnam Era or any other characteristic protected by
federal, state or local law. In addition,will provide reasonable
accommodations for otherwise qualified disabled individuals.