Purpose of Job
We are currently seeking 2 talented Business Process Owner
Senior's for one of the following locations: San Antonio Home
Office I, Colorado Springs Campus, Phoenix Campus, Tampa Crosstown,
Tampa Campus, Chesapeake, or possibly remote.
As business process owner, plans, directs, and coordinates
activities for complex processes, including problem definition,
evaluation of requirements, design, testing, and implementation of
business processes. Understands the process operating objectives,
business rules, performance requirements, risks, and controls and
interactions between dependent processes to minimize failures,
eliminate redundancies, and control process performance necessary
to achieve efficient, effective design and execution of the
process. Supports alignment of process to overall experience
strategy and vision.
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level. We embrace a robust veteran workforce and encourage
veterans and veteran spouses to apply.
USAA Careers - World Class Benefits (31 seconds)
* Identifies and manages existing and emerging risks that stem
from business activities and the job role. * Ensures risks
associated with business activities are effectively identified,
measured, monitored, and controlled. * Follows written risk and
compliance policies and procedures for business activities.
Develops and implements strategic customer specific business
process program plans that align with enterprise strategy and
influence appropriate roadmap(s). * Applies expert knowledge of the
business and leads the alignment and development of business
deliverable processes and capabilities to materially change and
improve business performance. * Serves as functional expert
bringing diverse perspective to leverage multiple ways of thinking
while developing end-user focused process solution * Manages the
performance of processes by developing control limits, monitoring
key performance indicators and informing stakeholders of any
deficiencies, improvements, operational risks issues, etc. and
drives collaborative efforts to ensure process delivers against
requirements * Manages business process risks by using established
methodologies and exercising control plans to ensure alignment with
business unit specific requirements, process requirements, and
business needs. Identifies business unit and business process risks
across all activities. * Develops communication plans for customers
and internal stakeholders. * Ensures alignment between internal
stakeholders and customers across all business process projects and
services using proactive communication and engagement strategies. *
Utilizes reporting, data, and analytics to measure process and
project performance, deliver process operational efficiencies, and
inform key stakeholders.
* Bachelor's Degree or 4 additional years (10 Total) of related
experience beyond the minimum required may be substituted in lieu
of a degree. * 6 years business process
execution/knowledge/experience, consulting, and/or process
engineering/optimization. * Experience in successfully applying
quality management, process improvement, and problem-solving tools
and methodologies. * Experience in implementing and sustaining
change/improvements (change champion). * Hands on experience with
Process Mapping and Modeling and creating and validating process
documentation. * Experience in the application of process
management standards and policies, and knowledge of applicable
regulations and risk management practices. * Demonstrated
experience with Lean, Business Process Management, or similar
methodology. * Demonstrated experience with utilizing various
systems to collect and analyze data.
* Business and auto claims acumen. * Experience formulating
strategic operational improvements by synthesizing data from a
variety of sources such as Excel and Tableau
USAA has an effective process for assessing market data and
establishing ranges to ensure we remain competitive. You are paid
within the salary range based on your experience and market
position. The salary range for this position is: $88,200 - $158,900
*(this does not include geographical differential, it may be
applied based on your work location).
Employees may be eligible for pay incentives based on overall
corporate and individual performance or at the discretion of the
USAA Board of Directors.
* Geographical Differential: Geographic pay differential is
additional pay provided to eligible employees working in locations
where market pay levels are above the national average.
Shift premium will be addressed on an individual-basis for
applicable roles that are consistently scheduled for non-core
At USAA our employees enjoy best-in-class benefits to support
their physical, financial, and emotional wellness. These benefits
include comprehensive medical, dental and vision plans, 401(k),
pension, life insurance, parental benefits, adoption assistance,
paid time off program with paid holidays plus 16 paid volunteer
hours, and various wellness programs. Additionally, our career path
planning and continuing education assists employees with their
Please click on the link below for more details.
USAA Total Rewards
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.