Patient Scheduler

Company: CareNational
Location: Sun City
Posted on: May 31, 2021

Job Description:

Patient Scheduling Support Associate Hospital System
Sun City, AZ

• Makes and responds to calls from patients, provider offices and facilities for scheduling services.
• Coordinates patients, facility resources, physicians, ancillary staff, documents, records, referrals, authorizations and insurance providers to effectively schedule medical procedures.
• Schedules tests and procedures in scheduling software system according to the guidelines established by the individual hospital departments and central scheduling standards.
• Obtains and documents prior authorizations, referrals, or other authorizations as required by facilities and insurance carriers.
• As assigned, collects pre-payments and verifies insurance coverage.
• Acquires and documents pertinent patient medical information in accordance with procedural guidelines.
• Provides patients with information, pre and post-test instruction and directions, location directions, and answers to questions. Refers questions to medical offices as appropriate.

• High School diploma or equivalent; Associates Degree preferred.
• At least 2 year of medical clerical experience; preferably in a physician or hospital central scheduling setting.
• Strong computer literacy (MS Excel, Word, Outlook, etc) and typing skills (30-40 WPM) are necessary.
• 1-2 years of prior outpatient testing or surgical scheduling experience is highly desired.
• Familiarity with medical terminology, customer service, or a call center background are also preferred.
• Must have basic grasp of medical terminology and clinical reports or documentation.
• Should poses basic business acumen, such as knowledge of the relationships between network providers, beneficiaries, and managed care organizations.
• Strong oral and written communication skills; ability to interact within all levels of the organization as well as with external contacts.
• Must be able to write clearly, concisely, and professionally about medical cases.
• Must be able to prioritize, plan, and handle multiple tasks/demands simultaneously.

Keywords: CareNational, Sun City , Patient Scheduler, Other , Sun City, Arizona