SunCityRecruiter Since 2001
the smart solution for Sun City jobs

Experience Owner Lead

Company: USAA
Location: Sun City
Posted on: September 2, 2020

Job Description:

Purpose of Job We are seeking a talented Experience Owner Lead for San Antonio, Colorado Springs, Phoenix, Tampa or 100% Remote work environment.

Responsible for creating and executing cross-channel experiences and/or Business Deliverables. Understands the business performance of the experience and its financial impact on the business. Responsible for the risk, controls and mitigation strategies for experiences through consistent use and application of existing frameworks and follows documented risk and compliance policies and procedures for all business activities. Identifies and manages existing and emerging risks that stem from business activities and ensures these risks are effectively identified, measured, monitored and controlled. Job Requirements About USAA

USAA knows what it means to serve. We facilitate the financial security of millions of U.S. military members and their families. This singular mission requires a dedication to innovative thinking at every level.

In each of the past five years, we've been a top-40 Fortune 100 Best Companies to Work For®, and we've ranked among Victory Media's Top 10 Military Friendly® Employers 13 years straight. We embrace a robust veteran workforce and encourage veterans and veteran spouses to apply.

USAA Careers - Award Winning Workplace (17 seconds)

USAA Careers – World Class Benefits (31 seconds)

Responsible for financial, regulatory, and operational risk management related to the experience, prioritizing closing any gaps or findings.

Leads and manages experience life cycle from conception to release, iteration and maintenance, while maintaining and prioritizing a backlog of experience, risk and process improvements to ensure delivery to experience expectations.

Leverages human-centered design methodology with key stakeholders, partners, and process owners to drive design improvements for end users for high complexity, high risk and highly regulated experiences, processes and/or business deliverables.

Drives and influences key stakeholders towards a unified experience that serves Members’, Employees and business needs, aligned to strategic outcomes in compliance with applicable regulatory requirements.

Establishes and monitors Key Performance Indicators (KPIs), member insights, and Key Risk Indicators (KRIs); ensure correct data and instrumentation for the experience and related processes; uses data to improve experiences.

Leads Agile management rhythms across the experience taxonomy to drive cohesive decision-making and action.

Partners with process owners to ensure ongoing documentation and process certification and experience(s) which includes control plans, understanding the tools used in the respective process or experience, identification and measurement of metrics for success and adherence to applicable regulatory guidelines.

Identifies and manages existing and emerging CoSA and business process risks across all activities and ensures these risks are effectively measured, monitored and controlled.

Understands acceptable performance limits and establishes and leads management routines and control plans to monitor performance and react accordingly when the process is out of acceptable limits.

Understands primary regulations commonly applicable to regulated products and services.

Minimum Education

Bachelor’s Degree required (OR 4 additional years of related experience beyond the minimum experience required may be substituted in lieu of a Degree.)

8 years of relevant experience in product development, marketing, strategy, digital, process, or user experience design

OR

Master's Degree and 6 years of relevant experience in product development, marketing, strategy, digital, process or user experience design.

*Qualifications may warrant placement in a different job level*

When you apply for this position, you will be required to answer some initial questions.  This will take approximately 5 minutes.  Once you begin the questions you will not be able to finish them at a later time and you will not able to change your responses.

Preferred

Personal lines Insurance industry experience in product management, underwriting, or leadership of operational areas.

At least 3+ years of demonstrated experience supporting technology, process, and people projects from discovery to execution.

Demonstrated ability to interact with and influence key stakeholders from multiple areas.

Experience developing and executing strategic level plans and actions to improve a process or set of processes.

Proven use of critical thinking skills and the ability to analyze data to solve complex problems by breaking down into manageable pieces.

Working knowledge and experience with process and agile methodology.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

At USAA our employees enjoy one of the best benefits package in the business, including a flexible business casual or casual dress environment, comprehensive medical, dental and vision plans, along with wellness and wealth building programs.  Additionally, our career path planning and continuing education will assist you with your professional goals.

Relocation assistance is not available for this position.

For Internal Candidates:

Must complete 12 months in current position (from date of hire or date of placement), or must have manager’s approval prior to posting.

Last day for internal candidates to apply to the opening is 8/25/20 by 11:59 pm CST time .

Keywords: USAA, Sun City , Experience Owner Lead, Other , Sun City, Arizona

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


RN-ICU/CVICU
Description: Job Summary The RN supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality while providing nursing care to patients in accordance (more...)
Company: Yavapai Regional Medical Center
Location: Prescott Valley
Posted on: 09/23/2020

RN-Float Pool, Seasonal, Nights
Description: Job Summary The Seasonal RN supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality while providing nursing care to patients (more...)
Company: Yavapai Regional Medical Center
Location: Prescott
Posted on: 09/23/2020

RN-Float Pool, Seasonal, Nights
Description: Job Summary The Seasonal RN supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality while providing nursing care to patients (more...)
Company: Yavapai Regional Medical Center
Location: Prescott Valley
Posted on: 09/23/2020


RN-Med/Surg/Tele, Nights
Description: Job Summary The RN supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality while providing nursing care to patients in accordance (more...)
Company: Yavapai Regional Medical Center
Location: Prescott Valley
Posted on: 09/23/2020

Diesel Mechanic - Phoenix
Description: Job DescriptionAt Hogan, We Mechanic Better Whether you have years of experience
Company: Hogan Transportation
Location: Sun City West
Posted on: 09/23/2020

RN-ICU/CVICU, Nights
Description: Job Summary The RN supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality while providing nursing care to patients in accordance (more...)
Company: Yavapai Regional Medical Center
Location: Prescott
Posted on: 09/23/2020

CDL-a Household Goods Mover Lease Purchase Truck Driver Jobs
Description: Drive How You Want. Drive Where You Want. Whether it's regional or OTR Owner Operator truck driver job opportunities that you're on the hunt for, United has a number of immediate positions open (more...)
Company: United Van Lines
Location: Prescott Valley
Posted on: 09/23/2020

RN-Med/Surg/Tele
Description: Job Summary The RN supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality while providing nursing care to patients in accordance (more...)
Company: Yavapai Regional Medical Center
Location: Prescott Valley
Posted on: 09/23/2020

Teams with Doubles Endorsement: NEW $30,000 SIGN ON BONUS/SPLIT & Earn Up to 80 CPM.
Description: Teams with Doubles Endorsement: NEW 30,000 SIGN ON BONUS/SPLIT Earn Up to 80 CPMTRUCK DRIVING JOBS: OTR TEAMS EARN UP TO 200,000 A YEAR Team Drivers: HUGE 30,000 Sign On Bonus/split with TONS of (more...)
Company: US Xpress
Location: Sun City West
Posted on: 09/23/2020

RN-Med/Surg/Tele, Seasonal, Nights
Description: Job Summary The Seasonal RN supports the vision of the Total Healing Environment and the values of respect, integrity, accountability, commitment and quality while providing nursing care to patients (more...)
Company: Yavapai Regional Medical Center
Location: Prescott
Posted on: 09/23/2020

Log In or Create An Account

Get the latest Arizona jobs by following @recnetAZ on Twitter!

Sun City RSS job feeds