Purpose of Job
Responsible for developing, implementing and sustaining quality
assurance programs to ensure existing and emerging risks associated
with business activities are effectively identified, measured,
monitored and controlled. Ensures quality standards are established
in accordance with internal practices, risk and compliance policies
and procedures, and regulatory requirements.
About USAA USAA knows what it means to serve. We facilitate the
financial security of millions of U.S. military members and their
families. This singular mission requires a dedication to innovative
thinking at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For, and we've ranked among Victory Media's
Top 10 Military Friendly Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran spouses
USAA Careers - Award Winning Workplace
(https://www.youtube.com/watch?v=lcGKT_Nxdgc) (17 seconds) USAA
Careers World Class Benefits
(https://www.youtube.com/watch?v=APwPQizcENY) (31 seconds)
* Uses expert knowledge to provide guidance in the design,
assessment, implementation and/or administration of highly complex
quality assurance programs, practices and policies. * Identifies
and evaluates quality standards, measurements, and process
improvements to ensure effective and efficient business solutions.
* Designs, directs, and executes quality assurance programs, and
provides guidance, oversight, and communication on quality program
decisions. * Applies advanced principles, theories, and concepts of
quality methods and tools to identify, analyze, improve, and
implement business solutions. * Recommends and facilitates policy
and procedural changes. * Develops quality standards and ensures
alignment with internal practices and regulatory requirements. *
Evaluates and oversees success measurements. * Manages the
development and implementation of training programs and materials
to meet quality requirements, ensure compliance with legal
standards, and align with CoSA/LOB and Enterprise strategy. *
Consults with business stakeholders and advises senior management
on review results, trends, studies, and initiatives, and recommends
courses of action. * Serves as a primary resource for escalated
issues of an unusual nature and may provide coaching to team
members as needed.
* Bachelor's Degree OR 4 additional years of related experience
beyond the minimum required may be substituted in lieu of a
* 8 or more years progressive operations or process experience.
* 4 years of quality assurance or quality improvement experience. *
Expert knowledge and experience in analyzing data, identifying
trends, and influencing decisions on recommended strategies to
remedy issues. * Demonstrated knowledge of regulatory laws and best
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5 minutes.
Once you begin the questions you will not be able to finish them at
a later time and you will not able to change your responses.
* 4 or more years of control validation, to include test
scripts, development, and test execution * Process, risk, and/or
business control experience * Consumer Lending background, to
include originations, servicing, and default/collections
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits package in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.
For Internal Candidates: Must complete 12 months in current
position (from date of hire or date of placement), or must have
managers approval prior to posting.
Last day for internal candidates to apply to the opening is
7/28/20 by 11:59 pm CST time .