Purpose of Job We are currently seeking a talented Quality
Assurance, Senior for one of the following locations: San Antonio
Home Office II/III, Phoenix Campus, Tampa Campus, Plano Legacy or
Responsible for developing, implementing and sustaining quality
assurance programs to ensure existing and emerging risks associated
with business activities are effectively identified, measured,
monitored and controlled. Ensures quality standards are established
in accordance with internal practices, risk and compliance policies
and procedures, and regulatory requirements. Job Requirements About
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Uses advanced knowledge to provide guidance in the design,
assessment, implementation and/or administration of complex quality
assurance programs, practices and policies.
Identifies and evaluates quality standards, measurements, and
process improvements to ensure they are aligned with internal
practices and regulatory requirements.
Uses quality methods and tools to identify, analyze, improve,
and implement effective and efficient business solutions.
Performs independent assessments to identify training needs and
improvement opportunities for program effectiveness.
Briefs senior management on results, trends, studies, and
initiatives, and recommends courses of action.
Serves as a functional expert and coach to peers and team
members and acts as a resource for escalated issues of an unusual
4 additional years of related experience beyond the minimum
required may be substituted in lieu of a degree.
6 or more years progressive operations or process experience
2 years quality assurance or quality improvement experience.
Previous experience operating in a financial services
Demonstrated experience in analyzing data, identifying trends,
and influencing decisions on recommended strategies to remedy
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
5+ years working within a big bank heightened standards risk
5+ years experience writing, assessing, and staging controls
within a controls framework
Proven experience in participating in the development of risk
Experience with financial and risk regulatory reporting a
Experience using issues management software applications
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is not available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
9/02/20 by 11:59 pm CST time .