Purpose of Job We are currently seeking a talented Director,
Debit Card Product Management for one of the following locations:
San Antonio Home Office II/III, Phoenix Campus, Colorado Springs
Campus, Tampa Campus or Remote.
The Director, Debit Card Product Management will lead USAA’s
debit card product management team with accountability for growing
debit card interchange income, enhancing the member experience, and
proactively managing product risk. Director will have P&L
accountability for the debit card portfolio and leverage strong
critical thinking skills, human centered design, and a fact-based
mindset to build a robust lifecycle strategy focused on growing
penetration, activation and usage among this industry leading
portfolio. Consistent with the debit card strategy, the Director
will set business goals and proactively measure and manage
performance to achieve debit card commitments.
Manages a team of individual contributors responsible for the
maintenance of existing products and/or the development and launch
of new products. Works collaboratively across Marketing, Finance,
Legal, Information Technology, Operations and the Distribution
Sales and Services groups to develop industry-leading products. Job
Requirements About USAA
USAA knows what it means to serve. We facilitate the financial
security of millions of U.S. military members and their families.
This singular mission requires a dedication to innovative thinking
at every level.
In each of the past five years, we've been a top-40 Fortune 100
Best Companies to Work For®, and we've ranked among Victory Media's
Top 10 Military Friendly® Employers 13 years straight. We embrace a
robust veteran workforce and encourage veterans and veteran
spouses to apply.
USAA Careers - Award Winning Workplace (17 seconds)
USAA Careers – World Class Benefits (31 seconds)
Communicates the product value proposition to Distribution
Ensures product team delivers sales support to all distribution
channels (e.g., .com, mobile, contact center) so that the product
is properly positioned to customers (sales tool and collateral
development, sales training, etc.).
Generates innovation and solutions for customer needs to ensure
a dynamic product development pipeline exists.
Develops and launches new product offerings as well as
auxiliary/enhanced features/services for existing products.
Analyzes and evaluates product performance metrics to form
recommendations regarding market opportunities and product
Leverages resources to gather data and member information to
support formulation of product strategy and acquire competitive
Bachelor's Degree in Business, Marketing, Supply Chain,
Statistics, or related discipline, OR 4 additional years of related
experience beyond the minimum required may be substituted in lieu
of a degree.
8 or more years relevant industry experience in Financial
Services, Banking, Actuary, Underwriting, Marketing, or Operations,
or 4 or more years direct product management experience.
3 or more years of direct team lead or management
*Qualifications may warrant placement in a different job
When you apply for this position, you will be required to answer
some initial questions. This will take approximately 5
minutes. Once you begin the questions you will not be able to
finish them at a later time and you will not able to change your
MBA degree preferred
5+ years of experience in debit card or credit card product
Strong financial acumen and experience managing and optimizing a
Strong analytical experience leveraging BI tools (e.g., SAS,
Tableau), benchmarking data, and client insights to drive strategy
Design-thinking experience developing products, services, and
Experience building new teams and developing talent
Deep knowledge of the cards and payments space including card
Regulatory knowledge within the debit card space and
demonstrated first line of defense experience managing risk and
Strong collaboration and influencing skills with demonstrated
ability to build strong partnerships with distribution and
The above description reflects the details considered necessary
to describe the principal functions of the job and should not be
construed as a detailed description of all the work requirements
that may be performed in the job.
At USAA our employees enjoy one of the best benefits packages in
the business, including a flexible business casual or casual dress
environment, comprehensive medical, dental and vision plans, along
with wellness and wealth building programs. Additionally, our
career path planning and continuing education will assist you with
your professional goals.
Relocation assistance is available for this position.
For Internal Candidates:
Must complete 12 months in current position (from date of hire
or date of placement) or must have manager’s approval prior to
Last day for internal candidates to apply to the opening is
8/25/20 by 11:59 pm CST time .