Reservations Coordinator

Company: Girls Scouts - Arizona Cactus Pine Council
Location: Phoenix
Posted on: June 1, 2025

Job Description:

Summary/Objective:Coordinate Council Property Reservations and support the Operations Team--Reports to: Senior Director of Operations--FLSA Status: Regular, full-time, exempt--Essential Functions:--Oversee reservation software, systems, and procedures to ensure efficiency and accuracy in reservation-based workflows, processes, and data collection.Create and update Reservations Workflow Manual ensuring all policies and procedures are properly documented.Work collaboratively with Camp Managers and provide training and support as reservation policies and procedures are revised/updated.--Conduct quarterly visits to each campsite to stay up to date on facility renovations and local operating procedures related to site reservations.--Maintain the Reservations Email and Reservations SharePoint Group.Work with Service Units, troops, families, staff, and community members to provide visitors with timely, accurate and caring support with the Council property reservation system.In partnership with the Property and Program teams, coordinate the property reservation system such that visitors and staff effectively and efficiently complete the process.Engages in problem-solving and provides appropriate solutions to all reservation-based inquiries including but not limited to CRM, email, phone, and walk-in customers.Provide exceptional customer service and communicate effectively with staff, parents, volunteers, and the public.Manage all inquiries in a timely matter.Produce and update documents related to property reservations.Perform other related duties as assigned.--Required Education and Experience:High School diploma with a minimum of one year database and data entry experience; or equivalent combination of education, experience, and training.Customer service experience highly preferred.--Commitment to the aims and purposes of the Girl Scout movement, including the belief in the importance of volunteer organization in our society.--Proficiency in Microsoft Office Suite, Smartsheet, email, reservation software and internet applications. Ability to learn new software as required.Ability to work under pressure, manage work time, meet deadlines, and manage a heavy workload in a positive and flexible manner.Ability to give and receive information by telephone, email, and in person.Ability to clearly communicate verbally and in writing with volunteers, peers, and supervisor.Excellent organizational skills.Attendance at All-Staff Meetings and retreats.Must be vaccinated against COVID-19--Physical Abilities:Ability to lift a minimum of 25 pounds without difficulty.Must be able to sit at a computer terminal up to three hours at a time; must be able to stand for one to 2 -- hours per day.Ability to climb stairs.--------PI89d00ea2d7ee-25660-37723441

Keywords: Girls Scouts - Arizona Cactus Pine Council, Sun City , Reservations Coordinator, Hospitality & Tourism , Phoenix, Arizona