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Front Office Coordinator - Urology

Company: Academic Urology and Urogynecology of Arizona
Location: Sun City
Posted on: May 8, 2022

Job Description:

Academic Urology & Urogynecology of Arizona (owned and operated by Palo Verde Cancer Specialists) is searching for a Front Office Coordinator (Patient Financial Services Representative) to join our ever-growing practice! This position would travel between our Litchfield Park, Phoenix, Scottsdale, and Sun City locations.

This Front Office position is responsible for performing secretarial, reception, and initial patient needs assessment functions. Provides outstanding customer service and ensures a smooth patient flow process by providing services in admissions, financial counseling, billing, scheduling patients, paperwork completion, basic explanation of procedures, making of appointments, and conducts registration. Explains and obtains signatures on forms such as registration, medical history, HIPAA, Financial Agreement, and Surgical/Procedure Consents. Receives referrals from physicians, obtains authorizations, and calls insurance plans for verifications. The front office team is also responsible for the successful completion/accounting of all time of service collections, entering charges, and charge reconciliation. Must be able to answer telephone calls from both internal and external sources with professionalism and care. Must utilize special knowledge, judgment, and skills necessary to provide above-average customer/patient care.

Essential Functions of the Front Office Coordinator:

Performs registration processes, verifies insurance coverage, and obtains authorization notification. Accurately documents information and performs data entry to ensure maximum reimbursement.

Obtains necessary signatures specific to patients' insurance plan.

Calculates patient liability according to verification of insurance benefits. Collects deposits and co-payments. Provides financial counseling for patients and their families by explaining financial policies and providing available resources for alternative payment arrangements. Assists patients and their families with completing financial documents when appropriate.

Serves as a liaison between the patient, billing department, and payor to enhance account receivables, and resolve outstanding issues and/or patient concerns.

Responsible for scheduling patients for procedures and physician appointments. Assists in scheduling routine appointments within the medical practice(s) and external practices as necessary.

Optimize patient flow by using effective customer service communication skills while displaying kindness, tact, and courtesy to ensure a positive patient experience.

Demonstrate proactive interpersonal communications skills when relating to internal and external parties. Uses discretion and is attentive to issues of customer confidentiality. Demonstrates skills in proactive resolution and attempts to resolve conflicts.

Maintains a clean, functional environment including cleaning and disinfection of counters, lobby, computers, phones, break rooms, and storage areas.

Previous medical office and/or billing experience in a healthcare setting preferred. Additional related education and/or experience preferred. Requires two or more years working with patient flow and/or similar medical office work and knowledge of medical terminology. May require travel to various locaitons.

Benefits- The Front Office Coordinator shall be entitled to:

An excellent salary and benefits package that includes Health Insurance and 401K

Check out our website for more information about our practice.


Keywords: Academic Urology and Urogynecology of Arizona, Sun City , Front Office Coordinator - Urology, Healthcare , Sun City, Arizona

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