Front Office Coordinator - Urology
Company: Academic Urology and Urogynecology of Arizona
Location: Sun City
Posted on: May 8, 2022
Academic Urology & Urogynecology of Arizona (owned and operated
by Palo Verde Cancer Specialists) is searching for a Front Office
Coordinator (Patient Financial Services Representative) to join our
ever-growing practice! This position would travel between our
Litchfield Park, Phoenix, Scottsdale, and Sun City locations.
This Front Office position is responsible for performing
secretarial, reception, and initial patient needs assessment
functions. Provides outstanding customer service and ensures a
smooth patient flow process by providing services in admissions,
financial counseling, billing, scheduling patients, paperwork
completion, basic explanation of procedures, making of
appointments, and conducts registration. Explains and obtains
signatures on forms such as registration, medical history, HIPAA,
Financial Agreement, and Surgical/Procedure Consents. Receives
referrals from physicians, obtains authorizations, and calls
insurance plans for verifications. The front office team is also
responsible for the successful completion/accounting of all time of
service collections, entering charges, and charge reconciliation.
Must be able to answer telephone calls from both internal and
external sources with professionalism and care. Must utilize
special knowledge, judgment, and skills necessary to provide
above-average customer/patient care.
Essential Functions of the Front Office Coordinator:
Performs registration processes, verifies insurance coverage, and
obtains authorization notification. Accurately documents
information and performs data entry to ensure maximum
Obtains necessary signatures specific to patients' insurance
Calculates patient liability according to verification of insurance
benefits. Collects deposits and co-payments. Provides financial
counseling for patients and their families by explaining financial
policies and providing available resources for alternative payment
arrangements. Assists patients and their families with completing
financial documents when appropriate.
Serves as a liaison between the patient, billing department, and
payor to enhance account receivables, and resolve outstanding
issues and/or patient concerns.
Responsible for scheduling patients for procedures and physician
appointments. Assists in scheduling routine appointments within the
medical practice(s) and external practices as necessary.
Optimize patient flow by using effective customer service
communication skills while displaying kindness, tact, and courtesy
to ensure a positive patient experience.
Demonstrate proactive interpersonal communications skills when
relating to internal and external parties. Uses discretion and is
attentive to issues of customer confidentiality. Demonstrates
skills in proactive resolution and attempts to resolve
Maintains a clean, functional environment including cleaning and
disinfection of counters, lobby, computers, phones, break rooms,
and storage areas.
Previous medical office and/or billing experience in a healthcare
setting preferred. Additional related education and/or experience
preferred. Requires two or more years working with patient flow
and/or similar medical office work and knowledge of medical
terminology. May require travel to various locaitons.
Benefits- The Front Office Coordinator shall be entitled to:
An excellent salary and benefits package that includes Health
Insurance and 401K
Check out our website for more information about our practice.
Keywords: Academic Urology and Urogynecology of Arizona, Sun City , Front Office Coordinator - Urology, Healthcare , Sun City, Arizona
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