AV Field Operations Manager

Company: Arizona State University
Location: Tempe
Posted on: April 3, 2026

Job Description:

Job Profile: IT Support Specialist 3 Job Family: IT Support Services Time Type: Full time Max Pay – Depends on experience: $77,500.00 USD Annual Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Description: Learning Experience (LX) in Enterprise Technology aspires to make enterprise-wide technologies a multiplier of teaching, learning and discovery for all faculty and students. LX Space Design advances this aspiration by designing multimedia solutions in partnership with stakeholders that enable each space to fulfill its intended purpose. The AV Field Operations Manager provides day-to-day operational supervision and coordination of audiovisual field engineering activities for Space Design. This role oversees the scheduling, prioritization, and execution of field work supporting university classrooms, conference spaces, digital signage, and departmental AV environments across ASU campuses. The position focuses on operational management, execution planning, and field coordination rather than primarily performing direct engineering work. The AV Field Operations Manager supervises AV Field Engineers, manages equipment inventory and logistics, and partners with service leads and project coordinators to ensure reliable and efficient delivery of AV support and project work. This position is in person with limited remote workdays. This role may require working nights and weekends to meet university demands. As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture. Salary Range: $66,200 - $77,500; depending on experience Essential Duties: Supervise and coordinate the daily work activities of AV Field Engineers, including assignment of service tickets, project tasks, and operational priorities. Plan and manage field execution for AV installations, repairs, and system refresh activities across multiple ASU campuses. Maintain operational oversight of AV equipment inventory, logistics, and procurement coordination. Monitor workload distribution and capacity planning to ensure efficient service delivery and timely completion of projects. Coordinate scheduling and ensure field engineering activities align with established operational procedures, safety practices, and service expectations. Partner with service leads and project coordinators to align field execution with project scope, timelines, and technical standards. Identify operational process improvements and implement procedures that increase consistency and efficiency in field operations. Document operational performance and provide regular updates to the LX Space Design Director. Perform other related duties as assigned. Leverage AI in routine tasks and contribute ideas for using AI to improve the unit’s efficiency and overall performance. Take responsibility for fostering a positive culture, upholding organizational values, and championing engagement in all its forms. Collaborate across teams and actively participate in ET/ASU events and programs. Desired Qualifications: Experience supervising technical staff or coordinating field engineering or technical field operations. Demonstrated ability to plan and prioritize work across multiple simultaneous service and project requests. Familiarity with inventory management, asset lifecycle tracking, or equipment logistics. Strong communication skills and ability to work collaboratively with technical teams and non-technical stakeholders. Demonstrated ability to model empathy, compassion, and emotional intelligence. Experience in a values-driven organization with a strong commitment to inclusion and belonging. Ability to cultivate a psychologically safe environment where all team members can thrive. Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment. Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs. Evidence of current employment in an Arizona Board of Regents Organization; ASU, U of A, or NAU Demonstrated ability to model empathy, compassion, and emotional intelligence. Experience in a values-driven organization with a strong commitment to inclusion and belonging. Ability to cultivate a psychologically safe environment where all team members can thrive. Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment. Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs. Possession of U.S. driver's license of appropriate class and required endorsements throughout employment preferred. Working Environment: Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, standing and walking; frequent physical demands may include stooping, bending, crawling under/around objects, working at height on ladders, reaching, lifting and pushing objects of varying weights up to and over 100 pounds. Brief periods of outdoor work and travel between ASU campuses may be required. Primary Location: Tempe, Arizona Special Instructions: Cover letter required. Department Statement: Enterprise Technology (ET) embraces its role as both an enabler and catalyst for advancing the vision and work of the New American University. We are a values-driven organization. Our commitments are reflected in all of the work we do in pursuit of operational excellence, the experience and delight of our community, and our strategic and innovation initiatives. Applicants must be eligible to work in the United States. Join the team that sparks human-centered innovation ET is a rapidly reconfigurable and entrepreneurial organization at ASU that prioritizes and executes to meet the needs of our community of learners, faculty, researchers and staff. Our work emphasizes autonomy, flexibility and distributed decision-making to leverage the strengths of individuals. Together, we embrace a culture that nurtures, engages and embraces many voices with a shared lens of positive community impact and expanded opportunities for collaboration. Why join us? Mission oriented. Everything we do is to advance ASU’s charter measuring who we include and how they succeed. We are staunch champions of learner success and put people first. Flexibility. Our flexible work environment allows employees to explore opportunities with their supervisor beyond the traditional work schedule. Opportunities include hybrid work where staff are in person three days per week. Culture forward. We embrace a Positive Core culture: Belonging, Relational, Authentic, Visionary and Empowered. Scale of impact. Our work changes the world. With 200k learners, faculty, researchers and staff, working with ET means you have the capacity to improve many lives and entire communities. World-class, low cost education. Our professional development is built in! ET encourages staff to seek additional certificates and degrees via ASU’s top ranked programs with major tuition breaks. Exposure to industry giants. ET partners with Amazon, Apple, Arista, Cox, Verizon, Salesforce, Alteryx and a diversity of technology companies to enhance our innovations and deepen their impact. Driving Requirement: Driving is not required for this position. Location: Campus: Tempe Funding: No Federal Funding Instructions to Apply: Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub. Please use the link below to log in using single sign-on. https://www.myworkday.com/asu/d/inst/1$9925/9925$19935.htmld To be considered, your application must include all of the following attachments: Cover letter Resume or CV Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name. Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered. Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date. Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience. Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete. ASU Statement: Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe. ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law. Notice of Availability of the ASU Annual Security and Fire Safety Report: In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf . You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456. Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources . Employment Verification Statement: ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications. Background Check Statement: ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check. Fingerprint Check Statement: This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Keywords: Arizona State University, Sun City , AV Field Operations Manager, Engineering , Tempe, Arizona