Customer Service Representative
Company: Chubb
Location: Phoenix
Posted on: April 1, 2026
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Job Description:
Description You will be the first contact with our agents for
quoting new business, policy changes, account inquiries, etc. Join
our team to deliver personalized service that demonstrates the
value of being insured by Chubb. Initial and ongoing training will
include, but is not limited to, Property and Casualty Insurance
principals, Chubb product offerings and all applicable systems and
tools that will enable you to be a Champion of Service. If you want
an opportunity with a company that places great emphasis on
professional and personal development, cultivates a culture of
diversity and inclusion and one that offers plenty of growth
opportunities, let’s talk! Job Responsibilities: Processing and
issuance of incoming email requests for new line quotes/issuance,
endorsement and cancellation of personal lines policies. Support
the Agency Services phone team by providing superior customer
service and quality technical content via incoming telephone calls
in a fast-paced, automated, high-volume contact center environment
Assume ownership and timeliness in handling agent requests in an
efficient, accurate and professional manner Demonstrate the ability
to analyze information to make appropriate decisions and solve
problems Learn with a high regard for accuracy of basic knowledge
of personal lines insurance principals and Chubb products (home,
auto, valuable articles/collectibles, flood, etc.) Efficiently
navigate multiple systems and applications to research, analyze and
resolve agent requests & inquiries Maintain established levels of
productivity, service, and quality standards within a fast-paced
operations team Works collaboratively with team members, and
business partners to provide a quality experience for our agents
Responsible for cross selling coverage to round out accounts Work
overtime as needed Complete additional tasks and other
projects/duties as assigned Responsible for providing back-up to
the Team Specialist Act as a resource to the team Assist with
departmental training as assigned by department supervisor
Qualifications Strong decision-making velocity in a fast-paced,
high-volume environment Outstanding, effective, and service focused
communication skills, both verbal and written Proficient in
computer skills, multi-application navigation and multi-tasking
Experience in a high-volume contact center with a strong focus on
superior service is a plus! Demonstrate professionalism,
accountability and taking personal pride in the handling of new
business quotes, policy change requests and inquiries from our
valued agency partners Track record of success in managing
competing demands, and problem solving while interacting with
customers Property and Casualty insurance experience a plus Chubb’s
ideal team member is someone with an ongoing desire for
professional and personal development and is someone who learns
with a high regard for accuracy and best-in-class service Minimum
of high school diploma or equivalent; college degree or currently
pursuing is a plus!
Keywords: Chubb, Sun City , Customer Service Representative, Customer Service & Call Center , Phoenix, Arizona
