Client Services Representative III - Bilingual Mandarin Required
Company: Bank of America
Location: Glendale
Posted on: April 1, 2026
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Job Description:
Job Description: At Bank of America, we are guided by a common
purpose to help make financial lives better through the power of
every connection. We do this by driving Responsible Growth and
delivering for our clients, teammates, communities and shareholders
every day. Being a Great Place to Work is core to how we drive
Responsible Growth. This includes our commitment to being an
inclusive workplace, attracting and developing exceptional talent,
supporting our teammates’ physical, emotional, and financial
wellness, recognizing and rewarding performance, and how we make an
impact in the communities we serve. Bank of America is committed to
an in-office culture with specific requirements for office-based
attendance and which allows for an appropriate level of flexibility
for our teammates and businesses based on role-specific
considerations. At Bank of America, you can build a successful
career with opportunities to learn, grow, and make an impact. Join
us! Job Description: This job is responsible for resolving complex
client requests through calls, chats, or emails in an inbound
contact center environment. Key responsibilities include working in
a challenging environment, ensuring accuracy, using logic,
multi-tasking, toggling between systems, and communicating
resolutions while delivering a great client experience. Job
expectations include providing seamless service delivery by
answering client questions, resolving problems, providing
appropriate account maintenance, and looking for opportunities to
deepen relationships through digital solutions. Responsibilities:
Identifies client needs and recommends solutions Records data
captured during client interactions accurately Identifies and
escalates through appropriate channels for items requiring risk
review, exception handling, or further analysis Reads frequent
updates and learning materials, often while on the call, and
implements into conversations with speed and accuracy Complies with
industry regulations, bank procedures, integrity levels of the
department's system and financial controls Resolves common request
types and applies knowledge of expanded scope to additional
specialty requests that have increased complexity and risk
Navigates multiple systems, products, or skills to resolve client
needs Required Qualifications: Displays passion, integrity,
commitment and drive to deliver a positive, differentiated service
that improves our clients’ financial lives Fully understands how
life events can impact a client’s financial situation and is
prepared to actively advise solutions and analyze/resolve complex
client problems through creative solutions Shows commitment to
excellent attendance with proven reliability and can adhere to the
agreed upon work schedule Dependable team-player attitude with an
understanding that calls must be handled immediately, including
weekends and holidays Communicates effectively and confidently with
all clients to make their financial lives better Ability to engage
with clients – begin a conversation, anticipate what questions a
client will have, actively share information using plain language,
build rapport and handle objections Comfortable receiving ongoing
performance feedback and coaching Ability to learn and adapt to new
information and technology platforms Minimum of an intermediate
level of proficiency with computers and current technology 1 years
of customer/client service experience, including experience
handling difficult client situations Proficient in English and
Mandarin Desired Qualifications: 1 years of experience in the
banking/financial industry 2 years of experience working in a
client service capacity? Skills: Attention to Detail Client
Solutions Advisory Customer Service Management Customer and Client
Focus Issue Management Account Management Active Listening
Adaptability Data Collection and Entry Problem Solving Analytical
Thinking Client Experience Branding Fraud Management Minimum
Education Requirement: High School Diploma / GED / Secondary School
or equivalent Internal employees who are currently working from
home are still eligible to apply. However, if selected for the
role, you may be required to work onsite in accordance with the
workplace excellence policy. Shift: 1st shift (United States of
America) Hours Per Week: 40 Pay Transparency details US - CA -
Glendale - 345 N Brand Blvd - GLENDALE MAIN OFFICE (CA8109) Pay and
benefits information Pay range $25.00 - $28.85 hourly pay, offers
to be determined based on experience, education and skill set.
Predictable pay This role is compensated with a base salary and is
not incentive eligible. Benefits This role is currently benefits
eligible. We provide industry-leading benefits, access to paid time
off, resources and support to our employees so they can make a
genuine impact and contribute to the sustainable growth of our
business and the communities we serve.
Keywords: Bank of America, Sun City , Client Services Representative III - Bilingual Mandarin Required, Customer Service & Call Center , Glendale, Arizona
