Manager, Issues, Events & Remediation Enterprise Platforms

Company: American Express
Location: Phoenix
Posted on: January 9, 2026

Job Description:

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, youll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. How will you make an impact in this role? The newly formed Enterprise Technology Services (ETS) Risk & Control Lead, Enterprise & Digital Platforms and Risk Reduction team is dedicated to driving effective Operational Risk strategies as the Enterprise transforms to strengthen our Risk Management programs, pillars and enablement functions. As part of this transformation, the Manager, Issues, Events & Remediation will play a critical role supporting either the Global Loyalty & Benefits or Global Accounts Receivable and Banking & Payments teams. This role is accountable for managing the end-to-end inventory of Issues, Events, and Remediation, ensuring efficient execution, data quality, and stakeholder transparency. This role will combine strong operational execution with strategic insight—driving clarity, accountability, and continuous improvement across a complex, cross-functional risk landscape. The Manager, Issues, Events & Remediation will: • Own and oversee the end-to-end lifecycle of Issues, Events, and/or Remediation activities following the identification of a problem or control breakdown. Accountable for running the day-to-day activities associated with the Enterprise-wide refreshed framework, ensuring timely delivery against critical milestones and process steps. • Improve data integrity through implementing effective processes to track, update, and validate inventory data, reducing rework and the need for repeated quality assurance checks • Establish and maintain standards to ensure inventory documentation meets enterprise policies and audit requirements, promote transparency, and elevate control quality by advising owning teams on effective control enhancements. • Conduct robust root cause and thematic analysis to identify recurring issues, systemic risks, and opportunities for process and control improvement. • Embed accountability by developing transparent workflows, escalation mechanisms, and clear ownership across teams and partners. Adopting agile best practices and effective ways of working to communicate and collaborate with owning teams for their inventory. • Deliver concise, data-driven reporting and insights that influence decision-making and drive timely, effective outcomes. • Engage proactively with senior leaders, business unit heads, and risk partners to provide clear updates on issue status, trends, and upcoming activities. • Build strong, trusted relationships across business and technology partners to ensure shared understanding of actions, timelines, and expectations. • Provide subject matter expertise in operational control design, validation, and enhancement to strengthen the enterprise’s risk posture. Achieved by learning and leveraging the domain level Risk & Control Self Assessments (RCSAs), or prior Process Risk Self Assessments (PRSAs). • Collaborate with owning and accountable teams to ensure control improvements are effective and aligned with enterprise risk appetite. • Drive continuous improvement by embedding lessons learned into future risk management practices and operational processes. Required Qualifications: • 3 years of experience in operational risk management, internal audit, or a related control function. • Strong project management or agile methodologies, mature prioritization ability, with effective organizational skills to enable simultaneous management of multiple complex issues. • Proven ability to communicate with and influence senior leadership, providing clarity on issues, progress, and key decisions. • Demonstrated experience in data management and quality control, ensuring accuracy and reliability of operational risk inventory. • Strong analytical, root cause, and thematic problem-solving skills with the ability to identify patterns and drive sustainable solutions. • Solid understanding of operational control frameworks, governance practices, risk mitigation techniques, and ability to review application and process level controls. • Strong business acumen with the ability to quickly understand and synthesize business needs. Preferred Qualifications: • Bachelor’s degree in finance, Business, Risk Management, or related field (advanced degrees or certifications such as MBA, CPA, or CRISC are advantageous). • Experience in financial services or other highly regulated industries. Depending on factors such as business unit requirements, the nature of the position, cost and applicable laws, American Express may provide visa sponsorship for certain positions. Salary Range: $123,000.00 to $215,250.00 annually bonus benefits The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: • Competitive base salaries • Bonus incentives • 6% Company Match on retirement savings plan • Free financial coaching and financial well-being support • Comprehensive medical, dental, vision, life insurance, and disability benefits • Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need • 20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy • Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) • Free and confidential counseling support through our Healthy Minds program • Career development and training opportunities

Keywords: American Express, Sun City , Manager, Issues, Events & Remediation Enterprise Platforms, Accounting, Auditing , Phoenix, Arizona