Financial Counselor - Phoenix, AZ
Company: Optum
Location: Tempe
Posted on: May 12, 2025
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Job Description:
$2,000 SIGN ON BONUS FOR EXTERNAL APPLICANTS
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data, and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits, and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start -Caring.
Connecting. Growing together. -
As -a -Patient Care Coordinator, we are often the first point of
contact for our patients and their families. As such we value
representing an important first impression. Our professionalism,
expertise and dedication help ensure that our patients receive the
quality of care they need. We are diligent in obtaining complete
and accurate insurance and demographic information in a timely
manner, this enables us to provide high quality, compassionate
health care service to all who need them, regardless of their
ability to pay.
Location: -350 W Thomas Road, Phoenix, AZ 85013
Primary Responsibilities:
Maintains up-to-date knowledge of specific registration
requirements for all -areas, including but not limited to: Main
Admitting, OP Registration, ED Registration, -Maternity, and
Rehabilitation units
Ensures complete, accurate and timely entry of demographic
information into -the ADT system at the time of registration
Properly identifies the patient to ensure medical record numbers
are not -duplicated
Responsible for reviewing assigned accounts to ensure accuracy and
required -documentation is obtained and complete
Meet CMS billing requirements for the completion of the MSP,
issuance of the Important Message from Medicare, issuance of the
Observation Notice, and other requirements, as applicable and
documenting completion within the hospital's information system for
regulatory compliance and audit purposes
Collects and enters required data into the ADT system with emphasis
on accuracy of demographic and financial information in order to
ensure appropriate reimbursement
Carefully reviews all information entered in ADT on pre-registered
accounts
Verifies all information with patient at time of registration;
corrects any errors identified
-Identifies all forms requiring patient/guarantor signature and
obtains signatures
Ensures all required documents are scanned into the appropriate
system(s)
Identifies all appropriate printed material hand-outs for the
patient and provides them to the patient/guarantor (Patient Rights
and Responsibilities, HIPAA Privacy Act notification, Advance
Directive, etc.)
Follows "downtime" procedures by manually entering patient
information; identifying patient's MRN in the MPI database,
assigning a financial number; and, accurately entering all
information when the ADT system is live
Assesses self-pay patients for presumptive eligibility and when
appropriate initiates the process
Monitors and addresses tasks associated with the Mede/Analytics PAI
tool
Follows approved scripting, verifies insurance benefits on all
patients registered daily by using electronic verification systems
or by contacting payers directly to determine the level of
insurance coverage
Thoroughly and accurately documents insurance verification
information in the ADT system, identifying deductibles, copayments,
coinsurance, and policy limitations
Obtains referral, authorization and pre-certification information;
documents this information in the ADT system and submit notices of
admission when necessary
Verifies medical necessity check has been completed for outpatient
services. - If not completed and only when appropriate, uses
technology tool to complete medical necessity check and/or notifies
patient that an ABN will need to be signed
Identifies payer requirements for medical necessity
Verifies patient liabilities with payers, calculates patient's
payment, and requests payment at the time of registration
Identifies any outstanding balance due from previous visits,
notifies patient and requests patient payment
Sets up payment plans for patients who cannot pay their entire
current copayment and/or past balance in one payment
Thoroughly and accurately documents the conversation with the
patient regarding financial liabilities and agreement to pay
When collecting patient payments, follows department policy and
procedure regarding applying payment to the patient's account and
providing a receipt for payment
Clarifies division of financial responsibility if payment for
services is split between a medical group and an insurance company.
- Ensures this information is clearly documented in the ADT
system
When necessary, escalates accounts to appropriate Patient
Registration leadership staff, based on outcomes of the
verification process and patient's ability to pay
What are the reasons to consider working for UnitedHealth Group? -
- Put it all together - competitive base pay, a full and
comprehensive benefit program, performance rewards, and a
management team who demonstrates their commitment to your success.
-Some of our offerings include:
Paid Time Off which you start to accrue with your first pay period
plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending
Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term
disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance,
etc.)
More information can be downloaded at: -
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma/GED (or higher)
1+ years of customer service -experience
1+ years of collections or insurance-related experience
Beginner level of proficiency working with computers/data entry
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Preferred Qualifications:
1+ years of experience working in a hospital Patient Registration
department, physician office setting, healthcare insurance company,
revenue cycle vendor, and/or other revenue cycle related roles
1+ years of leadership experience -
General understanding of insurance policies and procedures
Working knowledge of medical terminology
Able to perform basic mathematics for payment calculation
Soft Skills:
Excellent interpersonal, communication and customer service skills
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**PLEASE NOTE** The sign-on bonus is only available to external
candidates. - Candidates who are currently working for UnitedHealth
Group, UnitedHealthcare or a related entity in a full time, part
time or per diem basis ("Internal Candidates") are not eligible to
receive a sign on bonus. -
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The salary range for this role is $16.88 -to $33.22 -per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as, a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives. -
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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UnitedHealth Group is an Equal Employment Opportunity employer
under applicable law and qualified applicants will receive
consideration for employment without regard to race, national
origin, religion, age, color, sex, sexual orientation, gender
identity, disability, or protected veteran status, or any other
characteristic protected by local, state, or federal laws, rules,
or regulations.
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UnitedHealth Group -is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
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#RPO, #RED
Keywords: Optum, Sun City , Financial Counselor - Phoenix, AZ, Accounting, Auditing , Tempe, Arizona
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