Support Representative (Medical Collections) - Phoenix, AZ
Company: Optum
Location: Phoenix
Posted on: April 25, 2024
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together. The Onsite Support Representative
(Medical Collections) will receive between 700 - 800 requests from
collectors and billers, to mail appeals, medical records, and
patient letters to payers and patients. We support over 900
collectors and billers from onshore to offshore. The
collector/billers send us requests via a task system and place
their requested documents on a shared space. Support opens the
account in the task system, reviews request, opens documents,
completes HIPAA, and prints the documents to a shared printer or
large volume printer. The request includes printing UB04's and
1500's on a red and white form, as well as Medi-Cal CIF, LTC, and
appeal forms. The team member prepares the document(s), completes
the task via the system, and mails the documents. An electronic
form of certified mail is used when applicable. This position is
full-time Monday - Friday. Employees are required to have
flexibility to work any of our 8-hour shift schedules during our
normal business hours of 7:00am - 5:00pm, no holidays. It may be
necessary, given the business need, to work occasional overtime.
Our office is located at 1 East Washington, Suite 900, Phoenix, AZ
85004. We offer 6 weeks of paid training. The hours during training
will be 8:00am to 5:00pm AZ Time , Monday - Friday. Primary
Responsibilities:
Keywords: Optum, Sun City , Support Representative (Medical Collections) - Phoenix, AZ, Accounting, Auditing , Phoenix, Arizona
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